Terms of service

1 · Scope and agreement

Work begins only after you confirm a written proposal or order confirmation. That document defines the rooms, stages and deliverables included. Anything not listed is outside the scope and would be quoted separately.

2 · Prices and currency

Prices are quoted in euros (€) and are based on the scope and area confirmed in the proposal. We do not publish a single fixed price for all projects. Where the scope changes, the price is re-confirmed in writing before further work continues.

3 · Payment

Stages are invoiced as they are completed or as set out in the order confirmation. Invoices state the amount, the stage they relate to and the payment period. Work on a later stage may be paused where an earlier stage remains unpaid.

4 · Delivery and place of performance

Design deliverables are supplied by email or file transfer. Where delivery of physical items or on-site work is part of the agreed scope, the location, access arrangements and any delivery conditions are stated in the order confirmation.

5 · Cancellation, changes and refunds

You may cancel a stage before it starts. Completed stages, time already spent and materials already ordered remain payable. Where a stage is cancelled after work has begun, we will confirm what has been delivered and what is chargeable. Any refund due will be paid to the original payment method.

6 · Your responsibilities

You agree to provide accurate information about the property, access for measurement where required, and timely decisions so that stages can be completed. Delays in these can affect timing and cost.

7 · What we do not promise

We do not guarantee a specific completion date or a fixed total cost before the scope is agreed. Where work depends on third parties — contractors, suppliers or approval processes — their timing and outcomes are outside our control. Nothing in these terms limits rights you have that cannot be limited by law.

8 · Complaints

If something is not right, contact us first at info@vps3.club and describe the issue, the stage it relates to and any photographs. We will acknowledge your message and set out how we intend to resolve it.

9 · Liability

Our liability is limited to the fees paid for the stage of work in question, except where the law does not allow such a limit. We are not liable for indirect or consequential losses.

10 · Applicable law and jurisdiction

The law that applies, and where any dispute is heard, is stated in your order confirmation and will reflect the place where the service is performed. Where no such statement has been made, the applicable law is that of the jurisdiction in which the services are performed.

11 · Contact

VPS3 LTD · Company number 16392612 · info@vps3.club · 0121 496 0327